Like a fine wine, beautiful jewelry cannot be rushed. Our custom pieces typically take 2-6 weeks, depending on complexity. During this time, you'll receive progress updates and photos of your piece coming to life in our workshop. Rush orders are available for special occasions with additional charges.

We love welcoming visitors to our heritage workshop. You can see our master artisans at work, learn about traditional techniques, and even try your hand at basic jewelry making. Just give us a call to schedule your visit. Tours are free for customers and ₹500 for general visitors.

Yes, we ship worldwide! We use secure, insured shipping methods and provide tracking information. International orders typically take 7-14 business days depending on the destination. We handle all customs documentation and provide certificates of authenticity for valuable pieces.

We stand behind our craftsmanship with a 30-day return policy for ready-made pieces. Custom jewelry is non-returnable unless there's a manufacturing defect. We offer free resizing within 60 days of purchase and lifetime maintenance services for all our pieces.

Yes, we understand that fine jewelry is an investment. We offer flexible payment plans for orders above ₹50,000. You can pay 50% upfront and the balance upon completion. For larger orders, we can arrange custom payment schedules. All payments are secure and we accept multiple payment methods.

Kundan jewelry requires gentle care to maintain its beauty. Store pieces separately in soft pouches, avoid exposure to chemicals and perfumes, clean with a soft dry cloth, and bring them to us annually for professional cleaning and maintenance. We provide detailed care instructions with every purchase.